Before sending us an email, please read the following FAQ's and see if it answers your question(s).
Q: How long does it take for my order to reach me after being shipped?
A: It usually takes 2-3 business days domestically, and about a week for international orders.
Q: Can you please tell me the status of my order?
A: An automatic email is sent out when the status of your order has changed. Unfortunately, we cannot answer these emails/social media comments. We spend as much time as possible processing orders, so emails/ and or comments like this just slow down the process. If you believe there is an issue with your order, please contact us via email only. (NO SOCIAL MEDIA or KIK MESSENGER)
Q: Which width would you recommend for a 12 year old?
A: It depends what you would prefer, but 31 millimeters is what we recommend. We usually use 30mm decks, and 31mm decks because it's just our personal preference.
Q: Can you send me some free stickers?
A: We are sorry, we cannot send you free stickers because it would not be fair if you got free stickers and nobody else got them. However, with each order, we do include stickers.
Q: Why did the price of this item go up?
A: Sometimes materials used to manufacture the item(s) go up in price, henceforth, raising the price of the item.
Q: Why do you charge the prices you charge?
A: All the products available on our website are the highest quality. They are all made/designed by fingerboarders for fingerboarders! Understand that miniature items are a lot harder to make than most bigger items such as skateboards. There is a ton of technology, expertise, time and effort that go into miniature items such as fingerboards.
Q: Can you make me a custom graphic if I order a deck and trucks?
A: Yes, we can make you a custom graphic for your deck(s) and/or truck(s) when your order is placed.
Q: Why do items go out of stock quickly?
A: Items go out of stock quickly becuase we are constantly receiving orders daily, which results in low stock, or no stock. Sometimes, items used to make the product(s) are no longer available for a period of time.
Q: I see a product I want on the website, but it won't let me order it? What should I do?
A: If it doesn't say "add to cart" or "choose options" next to/below an item, it is out of stock. Please check again later.
Q: What is fingerboarding?
A: Fingerboarding is a hobby (altough some consider a sport) when one tries to replicate real skateboard tricks with using only the middle finger and index finger. The physics behind skateboarding is the same for fingerboard as you cannot lift the fingerboard off the ground without holding it.
Q: Can I have a free deck?
A: Sorry, it would not fair if you got a free deck, and everybody else did not. Although our decks are usually on sale.
Q: How do you ollie on a fingerboard?
A: If you want to learn how to do an ollie and do more tricks, you can read the TrickTips page. The TrickTips page features many detail-packed information on fingerboarding.
Q: Can you sponsor me?
A: Sorry, we are not sponsoring at this moment. Please note that we don't sponsor full time, and if we want you to be on the team, we will come to you. Please do not ask becuase, we don't sponsor people who we don't know well personally either.
Q: Can you do a giveaway, or when will you do a giveaway?
A: We do giveaways from time to time.
Q: Do you sell skateboard equipment?
A: Yes, we do provide skateboard equipment. Currently, we only offer FireFlame Skate Griptape.
Q: Can you distribute my fingerboard/skateboard products?
A: We usually only distribute fingerboard/skateboard products that are made by people we know personally, or team members. However, if we want to distribute your products, we will come to you.